"LIVE" PHONE CALL TOOLS
“Live” phone call tools (a/k/a called “in-call” tools) help you manage calls while you’re actually on the phone with the customer. So, you use these tools in real-time during a “live” phone call.
1) Call Transfer- Enables you to manually transfer "live" calls to voicemail, cell phones, Skype, or any outside phone line.
2) Call Recorder- Enables you to record both incoming and outgoing calls on any phone (office, home, cell, etc).
3) On-Hold Messaging- Gives callers info about your company, products and services while they're on-hold.
4) Conference Calling Bridge- Enables you to talk “live” with up to 99 people simultaneously- on a single conference call.
AUTOMATED PHONE CALL TOOLS
Automated phone call tools handle incoming calls for you automatically- without any involvement of your staff, saving you and your staff a lot of time and saving money, and increasing productivity.
5) Auto Attendant- Automatically answers and routes incoming calls efficiently without any human involvement.
6) Q&A IVR- Automatically performs Q & A type functions such as enrollment, registration, application for apartment, surveys, job interviews, and more.
7) Call Queue- Lets callers can press “1” to wait for the next available rep, or press “2” to leave a message, then automatically connects callers to the next available representative.
8) Dial-By-Name Directory- Lets callers enter the first or last name of the employee they want to reach.
9) Self-Serv IVR- Enables callers to access information and perform transactions over-the-phone and by themselves.
10) Call Blocking- Automatically blocks unwanted incoming calls from telemarketers and "robo calls".
PHONE MESSAGING TOOLS
Phone messaging tools help you receive and process phone messages from callers, as well as send pre-recorded phone messages to your customers, employees and vendors.
11) Voicemail- Answers incoming calls that your staff doesn’t answer and records voice messages from callers.
12) Voice-To-Text Transcription- Transcribes voicemail messages left by callers and emails the transcription to you.
13) Outbound IVR- Delivers interactive voice messages to customers, like appointment reminders, surveys, updates, and more.
PHONE CALL DATA TOOLS
Phone call data tools help you collect, organize, analyze and report data about your business phone call activity and history.
14) Call Tracking- Collects data on call activity and history, including the call volume, caller's name & number, duration of calls, and more.
15) Call Accounting Codes- Tracks calls so you can bill clients for the time spent with them on the phone.
PHONE-TO-COMPUTER INTEGRATION TOOLS
Phone-To-Computer integration tools empower you to integrate your phones with your computer to streamline mundane, routine and tedious phone calling and data processing tasks.
16) CRM Software Integration- Integrates your phones with your CRM, like like Salesforce, Zoho CRM, SugarCRM, etc.
17) Google Apps Integration- Integrates your phones with your Google Contacts, Google Calendar, Gmail, Google Sheets, etc.
18) Microsoft Office 365 Integration- Integrates your phones with your Microsoft Outlook 365 and Microsoft Excel 365.
19) Online Databases Integration- Integrates your phones with your online database software, like Zoho Creator, Caspio, etc.
20) Calendar/Appointments Software Integration- Integrates your phones with your Google Calendar or other calendar apps.
21) Email Services Integration- Integrates your phones with your email service, like Outlook 355, Gmail, Zoho Mail, etc.
22) Document Management Software Integration- Integrates your phones with Dropbox, Google Docs, Zoho Docs, Box, etc.
